广告位

服务宗旨

Service Tenet

服务实力

Service Strength

服务战略 Service Strategy

公司秉承“心芯相印,给你“芯”的呵护”服务理念,建成完善的售后服务体系,全国2000余家服务站,形成网络规模大、服务半径小、三包里程长、响应时间短的服务网络体系。

The company adheres to the service concept of " printing the heart and giving you the care of the heart" and has established a perfect after-sales service system with more than 2,000 service stations nationwide, forming a service network system with large network scale, small service radius, long 3 - guarantee mileage and short response time.

首保全免费 Free for the First Maintence

2000余家服务站,遍布全国各区域

 

More than 2000 service stations are located in all regions of the country

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4个24小时服务承诺

Four 24-hour service commitments

    24小时全天候值守

On duty 24 hours a day

    24小时内快速处理用户来人/来函/来电

Quickly handle users' calls / letters / calls within 24 hours

24小时落实质量保修及紧急调件

24 - hour implementation of quality warranty and economic dispatch 

24小时内到达救援现场

Arrive at the rescue site within 24 hours

全国40余个零部件中转平台

More than 40 Parts Transfer Platforms 

东风轻发在全国建立40余个零部件中转平台,为各地服务站提供就近零部件调配等服务,提升服务响应速度及客户满意度

DFLE established more than 40 parts transfer platforms nationwide to provide services such as nearby parts allocation to service stations and improve service response speed and customer satisfaction.

网络化服务

Network service

行业首家开创网络化服务模式,以连锁服务中心为基点,全面执行到县定期定点服务和24小时到位48小时修好限时制度,为客户提供快速便捷的服务。

The industry was the first to create a network service model, and based on the chain service center, it fully implemented the system of regular fixed-point service to the county and 48 - hour repair time limit 24 hours a day to provide customers with fast and convenient services.

东风机动车服务

DongFeng Motor Vehicle Service 

行业首家开发机动服务车,实现随时随地无差异化服务。

The industry was the first to develop a motor vehicle service and realize no differentiated service anytime and anywhere.

客户服务中心

Customer Service Center

全国免费统一服务电话:4006-234-308

National free unified service hotline: 4006-234-308

 

 东风呼叫中心实现24小时全国统一免费服务,为客户提供咨询、投诉处理、紧急救援等服务;并积极开展客户回访、关怀、电话调查、电话营销等活动,为客户排忧解难、创造增值服务。

Dongfeng Call Center provides 24 - hour national free service, consulting, complaint handling, emergency rescue and other services for customers. And actively carry out customer return visit, care, telephone survey, telephone marketing and other activities to solve the customer's problems and create value-added services.

 

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